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Channel Shift Conference

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• Capita’s 5th National Customer Insight in Public Services Conference – Thursday 31st May...

  By Catherine Kennedy on April 17, 2012 - Capita’s 5th National Customer Insight in Public Services Conference is taking place on Thursday 31st May 2012, Central London ... [+]

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  capita conference       channel shift       customer insight       customer service       journey map       Local Government Association       Siobhan Coughlan       Social media

• Capita’s National Conference on Channel Shift in the Public Sector - Friday 27th January 2012...

  By Michael Gamble on November 29, 2011 - With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s National Channel Shift... [+]

  in the Public Sector Conference... Read more
  capita conferences       Channel Shift Conference       contact centres       customer insight       customer services       shared services       Transformation

Channel Shift Conference

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